We live

our best lives excelling

Experiences

&

Products

that move

business forward!

We design and build digital solutions that drive performance and real business value

The hidden CX friction

Customer experiences feel fragmented because systems, teams, and data are not unified.

The structural gaps holding the CX back

01

CX grew in isolation with teams, tools, and processes built independently over time, creating disconnected experiences.

02

Customer information sits across multiple platforms with no unified source of truth, making personalisation and decisions weaker.

How we transform strategy into real outcomes?

A blueprint connecting journeys, data, teams, platforms, and governance, so CX becomes one unified system, not scattered initiatives.

Journey mapping & orchestration
Experience principles & standards
Persona & lifecycle definitions
Connected data layer for insights
Experience architecture
Measurement models
Governance & cross-functional rituals
Continuous improvement loops

End-to-end delivery through clear phases, agile collaboration, and continuous optimization tailored to your context and pace.

Experience-led strategy & visioning
Business alignment workshops
Agile delivery & sprint governance
OneCX delivery framework
Collaboration & communication
Tools, accelerators & reusable assets
Innovation, prototyping & testing
Maturity growth & long-term scaling

From strategy to execution, we build personalized experiences that scale linking every touchpoint to measurable business impact.

CX Strategy & Transformation
Experience Design
Product Engineering
Personalization Services
Artificial Intelligence
Marketing Technology
Data & Analytics
Embedded Services

OneCX How artificial intelligence Illustration

At OneCX, AI delivers personalisation through adaptive, learning journeys that respond to real customer context beyond basic types.

Real-time personalisation & decisioning
Conversational Intelligence
CX Ops Automation
Analytics AI Accelerator

Previous works

Kitty Kyatto, a new Japanese scrabble game

App Development

Product Design

+2

Kitty Kyatto, a new Japanese scrabble game

App Development

Product Design

+2

Kitty Kyatto, a new Japanese scrabble game

App Development

Product Design

+1

Kitty Kyatto, a new Japanese scrabble game

App Development

Product Design

+2

Kitty Kyatto, a new Japanese scrabble game

App Development

Product Design

+2

Kitty Kyatto, a new Japanese scrabble game

App Development

Product Design

+1

See all case studies

What people say about us?

Shripat Sharma

Product & Strategy, Religare

“OneCX helped us rethink our stock-broking app from the ground up. Their design direction, user flows, and visual overhaul brought a new level of simplicity and trust to our platform.”

Kunal Arora

Head of Digital, FinEdge

“OneCX helped us rethink our stock-broking app from the ground up. Their design direction, user flows, and visual overhaul brought a new level of simplicity and trust to our platform.”

Karthik Gandham

Deputy Business Head, Think Design

“OneCX helped us rethink our stock-broking app from the ground up. Their design direction, user flows, and visual overhaul brought a new level of simplicity and trust to our platform.”

We live

our best lives excelling

Experiences

&

Products

that move

business forward!

The hidden CX friction

Customer experiences feel fragmented because systems, teams, and data are not unified.

The structural gaps holding the CX back

CX grew in isolation with teams, tools, and processes built independently over time, creating disconnected experiences.

Customer information sits across multiple platforms with no unified source of truth, making personalisation and decisions weaker.

How we transform strategy into real outcomes?

A blueprint connecting journeys, data, teams, platforms, and governance, so CX becomes one unified system, not scattered initiatives.

End-to-end delivery through clear phases, agile collaboration, and continuous optimization tailored to your context and pace.

From strategy to execution, we build personalized experiences that scale linking every touchpoint to measurable business impact.

At OneCX, AI delivers personalisation through adaptive, learning journeys that respond to real customer context beyond basic types.

Introducing OneCX, your partner in Customer Experience transformation & business growth.

We’re driven by insight and powered by execution, we help brands align teams, systems, and journeys to deliver seamless customer outcomes.

Projects we have delivered

Customer retention rate

Industries we have served

In partnership with

Previous works

Kitty Kyatto, a new Japanese scrabble game

Kitty Kyatto, a new Japanese scrabble game

Kitty Kyatto, a new Japanese scrabble game

Kitty Kyatto, a new Japanese scrabble game

Kitty Kyatto, a new Japanese scrabble game

Kitty Kyatto, a new Japanese scrabble game

What people say about us?

Shripat Sharma

“OneCX helped us rethink our stock-broking app from the ground up. Their design direction, user flows, and visual overhaul brought a new level of simplicity and trust to our platform.”

Kunal Arora

“OneCX helped us rethink our stock-broking app from the ground up. Their design direction, user flows, and visual overhaul brought a new level of simplicity and trust to our platform.”

Karthik Gandham

“OneCX helped us rethink our stock-broking app from the ground up. Their design direction, user flows, and visual overhaul brought a new level of simplicity and trust to our platform.”

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The future of personalization in a privacy-First world.

The future of personalization in a privacy-First world.

The future of personalization in a privacy-First world.

The future of personalization in a privacy-First world.

The future of personalization in a privacy-First world.